FAQs

1. How can I locate a specific product?

You may use the search feature at the top of our website or explore curated collections and categories tailored to your needs.

2. Is it possible to save items for future consideration?

Certainly. Registered customers can add items to their personal wishlist by selecting “Add to Wishlist” on each product page.

3. How can I verify product availability?

Product status is clearly displayed on each product page. If available, the item will feature an “Add to Cart” button. If unavailable, you may opt to receive restock notifications.

4. Am I required to create an account to place an order?

No, guest checkout is available. However, we recommend creating an account to benefit from streamlined checkout, order history tracking, and personalized services.

1. Which payment methods are accepted?

• Major credit and debit cards (Visa, Mastercard, American Express)
• PayPal
• Bank transfers

2. Is my payment information secure?

Yes. We employ state-of-the-art security protocols, including SSL encryption, to ensure that your payment details remain confidential and protected at all times.

3. Can promotional codes be used?

Yes. Please enter your valid discount or promotional code during checkout. The adjusted amount will reflect prior to confirmation of payment.

4. What should I do if my payment is unsuccessful?

Should a payment attempt fail, you will be informed immediately. You may retry using the same or an alternative method. Should the issue persist, please contact our Client Support Team for assistance.

1. What is your return policy?

We offer a 180-day return period from the date of delivery. All returned items must be in original condition, unworn, and with original packaging and tags intact.

2. How do I initiate a return?

Please follow the return instructions provided in your order confirmation email. For further assistance, our support team is ready to guide you through the process.

3. Who bears the cost of return shipping?

• In cases of defective or incorrect items, hotinkdrop will cover the full cost of return shipping.
• For other return reasons, the customer is responsible for shipping costs.

4. Do you offer exchanges?

Yes. Items may be exchanged for a different size or color based on availability. Please contact support@hotinkdrop.com to initiate your exchange request.