Cancel and Exchange Order

Every order placed at hotinkdrop represents a connection — between your expectations and our commitment to deliver. While we strive to process each order swiftly, we understand that plans can shift. Our policy is designed to offer a thoughtful, fair approach should you need to make adjustments shortly after purchasing.

Changes or Cancellations — Timing Matters

If you wish to cancel or modify your order, please contact us within 24 hours of completing your purchase. This window allows us to intercept your request before the order moves to fulfillment or custom processing.

To make a request, please reach out to our support team through:

Include your order number and specify the nature of the change or cancellation. Once your request is received within the stated timeframe, we’ll confirm its status within a reasonable response window.

Note: After the 24-hour mark, orders are typically forwarded for packaging, production, or dispatch — and changes may no longer be possible.

What You Should Know

  • Address Accuracy: The shipping address you provide during checkout is final. We ask that you double-check this information before submitting your order. Orders shipped to incorrect or incomplete addresses due to customer error may not be eligible for reimbursement or free reshipment.
  • Return-to-Sender Situations: If your order is returned to us due to an address issue, you may be responsible for additional postage fees to have it sent again. We will contact you before taking any further shipping action.
  • Custom or Personalized Orders: Any items customized to your specifications (e.g., monogrammed, made-to-order, limited batch) are considered final sale. Requests for cancellation or change may not be applicable once submitted.

We’re Here When You Need Us

Should you require any assistance or clarification, our team is ready to support you. We understand that questions arise, and we take pride in offering timely, considerate customer care.

  • Support Hours: Monday to Friday, 9:00 AM – 6:30 PM (EST)
  • Email: support@hotinkdrop.com
  • Phone: +1 (409) 340-2873

At hotinkdrop, we believe service is not just what we do — it’s who we are. Thank you for allowing us to be part of your story.