Refund and Returns Policy
We get it — sometimes things don’t work out. At hotinkdrop, we make returns easy, fast, and fair. If you’re not satisfied with your purchase, let’s fix it.
1. What You Can Return
- Items returned within 180 days from delivery
- Unused, unwashed items with original tags and packaging
- Items that aren’t on clearance or final sale
Note: Customized or personalized products can only be returned if there’s a production error or the item arrives damaged.
2. How to Start a Return
Email us at support@hotinkdrop.com or message us through the Contact Page. Include:
- Your full name & order number
- Reason for return
- Photos (if damaged or incorrect)
- Tell us: do you want a refund or a replacement?
We’ll respond within 1–2 business days with next steps.
3. Shipping Your Return
- Damaged or wrong item? Return shipping is on us.
- Changed your mind? You’ll cover the return shipping.
All returns should include a copy of your purchase confirmation. Be sure to get a tracking number — we’re not responsible for items lost in transit.
4. Getting Your Refund
- We’ll inspect your return once it arrives.
- If approved, refunds are processed back to your original payment method in 5–10 business days.
- If you requested a replacement, we’ll ship it ASAP, depending on stock availability.
Shipping costs from the original order are non-refundable unless the return is due to our error.
5. A Few Things to Keep in Mind
- Returns without prior approval may be rejected.
- Products must be returned in good condition — otherwise, no refund.
- We don’t cover errors made by customers (like typos or wrong uploads in custom orders).
Need Support?
Our team is here for you. Contact us anytime at support@hotinkdrop.com or visit our Contact Page.
Support hours: Mon–Fri, 9 AM to 6:30 PM (EST)
Thanks for choosing hotinkdrop. We’re building a brand that puts people first — and that includes how we handle returns.